SHIPPING + PROCESSING
Orders are processed Monday through Friday, excluding holidays. Orders received before 3 PM EST will be processed the same day. Orders received after 3 PM EST, on weekends or holidays will be processed the next business day. While most orders are processed within 24 hours, some orders take additional time. Please allow 48 hours for total order processing.
All Alexandra Clancy LLC products are shipped from New York City. We offer shipping via Fed Ex. Please note that we cannot deliver to P.O. Boxes.
We accept the following payment methods: Visa, MasterCard, American Express, and Discover. Checks, cash and money orders are not accepted.
Orders placed within the continental United States will ship via Fed Ex Ground, Fed Ex 2nd Day or Fed Ex Overnight. Applicable sales tax will be charged on total merchandise, including shipping fees, for orders shipped to NY and CA.
|Service||Approximate time when items will arrive|
|Fed Ex Ground||5-7 business days, excluding Saturday and holidays|
|Fed Ex 2nd Day Air||Arrives in two business days when orders are received before 3PM EST, Monday-Friday, excluding Saturday and holidays|
|Fed Ex Overnight||Arrives next business day when orders are received before 3 PM EST, Monday-Friday, excluding Saturday and holidays|
Orders shipped outside of the United States will ship via Fed Ex International Economy and are subject to additional shipping charges based on the end country’s taxes, tariffs and duties. These fees are not associated with Alexandra Clancy LLC and are to be paid by the recipient upon delivery. Alexandra Clancy LLC will not cover the cost of taxes, tariffs and duties, nor will they be responsible for the cost if the recipient refuses the package.
Any promotional codes offering free shipping are eligible for Fed Ex Ground Shipping on domestic orders only.
EXCHANGE OR RETURN
We accept unused items for exchange or return within ten (10) days of order receipt. All returned items must be in unused condition and in their original packaging in order to receive credit. Please email firstname.lastname@example.org for a return authorization letter which must accompany your return. We will refund the amount of your approved return, less any shipping and handling costs, to your original method of payment. Please allow 5-7 business days for the refund to post to your account.
Any unauthorized returns will be returned to sender. Sales items are final sale and therefore not eligible for exchange or return.